Sandpaper Socks


Way, way back in 2007, as a young mum with two boys under 2, my life was revolutionized by being able to order my groceries online and have them delivered to my house. Honestly, it was life-changing.

Because we live by the coast and away from major towns, we had a very small number of supermarket chains to choose from... well we had one to choose from. One. Only one of the major brands would deliver to our area at that time.

So we 'chose' them, and happily shopped with them for the next 18 years.

But this isn't an email about brand loyalty.

This is about friction.

It's about putting up with something that's more uncomfortable than jogging over LEGO in slightly damp socks made entirely from knitted sandpaper.

A few months ago that supermarket 'upgraded' their app and made it unusable.

Every week I battled with the glitches to order our usual shop from our usual store, reluctant to find, and get familiar with, a new shopping app.

Until as, we entered the New Year, the friction got too much, and I tried a different supermarket.

And oh my goodness. The relief! The speed! The ease!

It was a reminder to myself that there are often areas of uncomfortable friction I'm putting up with because it feels too much effort to change in exchange for a very small reward - BUT - I only need to make the effort to change once, and I get that small reward over and over again.

Is there anything that feels like hard work to change, but would give you payback over and over?

P.S. I’m offering a new, and not-yet properly named 1-1 Marketing Efficiency Thingy to help you squeeze as much impact out of your limited or fluctuating capacity as possible.

🔦 Not-Sponsor Spotlight

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with Lesley from A Life Less Complicated

6 weeks of low-pressure Mental Load mentoring, for people who want to feel like they’re actually living life, not just scrambling to keep up with the to-do list.

📅 Starts 2nd March.

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