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The subject line’s a bit depressing, but hopefully the email is a burden-lifter, Reader Earlier this year, I tried, and failed, to get tickets for a concert Son#2 desperately wanted to go to. He adores a video game called Expedition 33. I’ve spent hours watching character breakdown videos on YouTube with him so he can share his love of the game with me. And whenever we’re in the car, the Expedition 33 soundtrack comes with us. When a live orchestra played the songs from the game at a small venue in London this Summer, the tickets sold out before the sales page had even loaded for me 😭😭😭 We consoled ourselves by noticing that the venue would've been a bit of a pickle to get to for two people who don't love crowded, noisy, over-stimulating public transport, and it would be much better if the orchestra came to the O2 (because it's on the edge of London nearer to us). Last Thursday I got an email announcing a worldwide arena tour, and the one and only UK date was at the O2! And now (thanks to my sister-in-law's ticket-buying tenacity) we're the over-excited owners of two tickets. We are very happy. But many other Expedition 33 fans, not so much. The tour isn’t coming to their country. Or it is in their country, but in a city a long way from their home. The orchestra can only play so many gigs, in so many venues, to so many spectators. So disappointment is inevitable. Imagine how absurd it would be for them to plan a tour that disappointed nobody - 3 gigs a day, a different city every 48 hours, a tour that just keeps on going until nobody wants a ticket. Of course that’s silly. Sometimes it’s hard to make business decisions because I don’t want to disappoint people. It helps me to remember the many times I have benefited when someone has been brave enough to create, offer, or share something that inevitably results in disappointment for some people. And now this gig will be added to that collection of inspiration. Is there a change you want to make to your business but you’re scared of disappointing people? Reply and tell me, and if you like, I’ll tell you about some changes I’m making too - we can be change/disappointment buddies This week's newsletter is sponsored by.... More from Laura.... |
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For me, my clients, and I suspect you too Reader, making the sale isn't the end goal - it's the beginning of a longer-term relationship. And that can make selling feel awkward. We don't want to start our new client relationship by being pushy and manipulative. But if we're too humbly-mumbly about what we offer, the client relationship might never get a chance to start at all. In the Summer, I entered a Doom Spiral about this exact dilemma, then pulled myself out of it with a cup of tea, a...
As each business owner made the most of their 30-second opportunity to introduce themselves to the room, I was eyeballing the door and wondering if I could shuffle out unnoticed. The rising panic made the right words elusive. Gosh darn it, Laura, you should’ve anticipated this and come prepared. You had a 3-hour car journey to rehearse this! I have no recollection of the words that eventually tumbled out of my mouth, but I’m pretty certain it wasn’t a pithy one-liner encapsulating my...
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